ORDERING and SHIPPING INFORMATION:

-PAYING USING CREDIT CARDS (Visa, Mastercard, Amex or Discover):
WE ONLY SHIP TO CONFIRMED BILLING ADDRESS FOR THE SAFETY OF OUR CUSTOMERS AND
TO AVOID FRAUD ORDERS.
NOTE: We will ship to an alternate address orders of $50.00 or less.
Your credit card will be charged for this order ONLY when we ship it out.

WE WILL SHIP TO AN ALTERNATE ADDRESS ORDERS WITH PAYMENTS VIA:
PAYPAL (must have confirmed billing address), CASH, CHECK OR MONEY ORDER.

-PAYING PAYPAL:
YOU MUST PROVIDE A CONFIRMED ADDRESS and/or TO BE A VERIFIED BUYER.
If you do not provide a confirmed address and you are not verified, YOUR ORDER WILL NOT BE APPROVED AND YOUR PAYMENT WILL BE REFUNDED TO THE SAME ACCOUNT.
We will ship to an alternate address if your billing address is confirmed.
Also, when using PayPal please, make sure you are aware that the shipping cost is ESTIMATE ONLY and there may be a difference on shipping costs depending on how many items you are buying and you may have to send additional payment to cover for the total shipping cost of your order.

All products are checked, inspected, tested, approved and carefully packed before we ship them out.
WE DO NOT SHIP BROKEN OR DAMAGE PRODUCTS, GUARANTEE!!
Although, we are not responsible for shipping,
ALL ORDERS WILL BE INSURED TO GUARANTEE DELIVERY OF OUR FIRST QUALITY PRODUCTS.

USPS and UPS shipping costs shown on your order form are an ESTIMATE ONLY.
We do our best to give you the exactly cost but,
sometimes when you are buying more than one item, or bulk orders
the calculation could slightly be off couple of dollars from the real cost.
Sometimes, depending on products size, we can fit many in one Flat Rate boxes by USPS and
save you lots of money on shipping.

Your order should be shipped out within 2 to 3 business days or sooner if requested,
still depending on product availability.
If your order will take longer for some reason we will email you.

Shipping costs include insurance and handling fees.
Sorry, shipping, insurance and handling fees ARE NON-REFUNDABLE.

USPS Shipping is closed on Sundays and US Holidays.
UPS is closed on Saturdays, Sundays and US Holidays.

Estimate delivery time with the availalble carriers:

USA:
USP GROUND: 5 business days,
USP 2nd DAY delivery: 2 business days GUARANTEE.
USPS Priority Mail and First Class Mail: 3 to 5 days business days,
USPS Express Mail: 2 business days GUARANTEE.

INTERNATIONAL:
USP Worldwide Saver: 7 to 10 business days or
USPS First Class Mail or Priority Mail International: around 7 to 10 business days.

Rush orders or any other shipping methods are available upon request.

4.712% tax will be added to orders to be shipped to Hawaii's addresses only.

You can always contact us to request anything you may need to fullfill your needs.

ORDERING & PAYMENT

For online orders we accept credit cards (transactions are completely safe with Yahoo's store merchant service system 128 bits encryption or PayPal (you must provide a confirmed address and/or be verified).

Beside placing an order here online, there are other ways to conveniently place an order with us:
- you can mail your detailed order to us at: P.O. Box 643, Haleiwa, HI 96712 or
- e-mail your order to: hawaii@claudiaferrari.com

Please, write clear item information, your shipping address and payment method.

If you email your order, payment methods accepted are:
credit card, personal or cashier's checks (5 business days to clear), money orders (3 to 5 business days to clear) and
PayPal (you must provide a confirmed address).
We will hold your emailed order for 7 business days waiting for payment.
We will only ship out your order upon received and cleared payment.
Sorry, NO EXCEPTIONS.

BULK ORDERS:
If you are buying more than
the item's special quantities/prices already offers on their own pages
contact us, you may be eligible for extra discount.

Sale prices and/or specials are subjected to products availability and
are subjected to be terminated at any time with no further notice.
Sale prices are applied to the product price only, not shipping, handling or tax fees.

-SEASONAL AND SPECIAL DISCOUNTS ARE NOT ELIGIBLE FOR INTERNATIONAL AND BULKY ORDERS.

PLEASE, READ THE PRIVACY POLICY BEFORE YOU PLACE AN ORDER or
email us at: hawaii@claudiaferrari.com if you have any questions.

We reserve the right to cancel any order at any time for any reason and you will be notify with the reason.

INTERNATIONAL ORDERS REQUIREMENTS:

Using PayPal you must provide a confirmed address.

International orders requirements paying with credit cards not issued on the USA (only certain countries do not need submit this paper: Canada, UK, Germany, Japan, Australia among few others).
For first-time customers ordering using cards issued outside the USA (you will be inform if you need), we require a faxed or emailed (in JPEG format), signed copy of your most recent credit card statement. This is only a one-time requirement that will not be necessary on future orders using the same credit card and billing information.
Your credit card information is held with the greatest discretion and will not be used for any purpose other than confirming your identity as the legitimate cardholder.
Our email address is: store@alohagiftsfromhawaii.com, and our fax number is: 001-808-638 0605.
Your order will NOT be held, processed, or shipped until we receive this information exactly as instructed. We will confirm via email when we receive your fax/email with this information.
You will have approximately 5 business days following your order date to provide this information after which time your order will be cancelled.

Why do I need to send a copy of my credit card statement? There is a high incidence of attempted credit card fraud from outside the USA, and our Address Verification System only works on cards issued in the USA and some addresses in Canada, UK, Germany, Japan. Having a signed copy of your credit card bill is our only proof that you are the legitimate cardholder, and not someone that may have stolen your card to use it for Internet fraudulent purchases.

EXCHANGING OR RETURNING PRODUCTS

Our policy is 100% customer satisfaction guarantee.
We will gladly exchange your product if you don't like it .
Just send the product back to us (shipping and handling fees are non-refundable)
in the original package and in salable conditions, within 14 days of delivery,
add a letter letting us know why you didn't like it.
Upon inspection we will exchange it ( at your own shipping expenses), refund or credit.

Depending on products, some restrictions apply as:
restocking fees for returning products will be applied as credit card fees are non-refundable to us,
money back eligibility or store credit only.
Returned merchandise must be in salable conditions, in its original package,
carefully packed to prevent breakage in transit and
returned shipping costs must be paid by customer.
If returned merchandise arrives to us broken due to improper packing
we will not issue a credit or refund for broken item(s).
To return merchandise, you must enclose a copy of your sales receipt with a
notation stating the reason for your return.
Your package must be pre-paid and must be addressed exactly to our address:
P.O. Box 643 Haleiwa HI 96712.

If you are only exchanging items please, enclosed self addressed and
stamped envelope to be returned to you.

If it was a manufactory problem (we will check, inspect, test and approved all products before we ship them out),
after information approval, we will resend a new product to you at our own cost.

WE PROSECUTE CREDIT CARD FRAUD !!!

MUCH MAHALO FOR SHOPPING WITH US !!!